Refund and Cancellation Policy

2025-08-31
Welcome to BlackMyth Market, operated by blackmyth technology private limited. This Refund, Return, and Cancellation Policy (“Policy”) explains in detail the procedures and conditions under which customers may cancel their orders, return purchased products, or request a refund. It is designed to protect the interests of both customers and the company, while complying with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019.

We encourage all customers to read this Policy carefully before making a purchase. By placing an order with BlackMyth Market, you acknowledge and agree to the terms and conditions outlined herein.

1. General Principles

At BlackMyth Market, customer satisfaction is our priority. We understand that sometimes a product may not meet expectations, or situations may arise that require cancellation or return. To address this, we have created a transparent and comprehensive framework for cancellations, returns, and refunds:

  • Our policies are fair and reasonable, aligning with best practices in e-commerce.

  • Returns and refunds are allowed within defined timelines, provided the product is in acceptable condition.

  • We differentiate between eligible and non-eligible products for return/refund.

  • All requests must follow the proper process of initiation, verification, and resolution.

2. Cancellation Policy

2.1 Order Cancellation by Customer

  • Customers may cancel their order within 24 hours of placing it, provided the order has not already been shipped.

  • Cancellations must be initiated by contacting our support team at blackmyth.suport@gmail.com or via WhatsApp at +91-9289400546.

  • If payment has already been processed, the refund will be initiated to the original payment method within 7–10 business days.

2.2 Order Cancellation by BlackMyth Market

We reserve the right to cancel any order under the following circumstances:

  • The item is out of stock or discontinued.

  • Incorrect pricing or product information was displayed due to technical errors.

  • Payment was not successfully processed.

  • Fraudulent or suspicious activity was detected.

In such cases, customers will be informed promptly, and full refunds will be issued.

3. Return Policy

Our return policy is designed to be customer-friendly while ensuring fairness.

3.1 Eligibility for Returns

Products may be eligible for return under the following conditions:

  1. The product delivered is damaged or defective.

  2. The product received is different from the one ordered (wrong size, color, or model).

  3. The product has a manufacturing defect.

  4. The customer received an incomplete order (missing item).

  5. The product does not fit properly, provided it is returned unused and with all original packaging.

3.2 Conditions for Return

  • The request must be made within 7 days of delivery.

  • The product must be unused, unworn, unwashed, and free from perfumes, stains, or alterations.

  • All original tags, packaging, invoices, and accessories must be intact.

  • Products must be returned in their original condition.

3.3 Non-Returnable Items

Certain items are not eligible for return due to hygiene and safety reasons:

  • Innerwear, lingerie, and intimate apparel.

  • Jewelry and fashion accessories.

  • Gift cards or vouchers.

  • Products purchased during clearance or final sale.

3.4 Return Process

  1. Customer initiates a return request by emailing blackmyth.suport@gmail.com with order ID, reason for return, and supporting photos/videos.

  2. Our team reviews the request within 48 hours.

  3. If approved, a return pickup will be arranged through our logistics partner.

  4. Returned products undergo a quality check at our warehouse.

  5. Once approved, refunds or exchanges are processed.

4. Refund Policy

Refunds are subject to verification and quality check.

4.1 Refund Scenarios

  • Full Refund:

    • Product is unavailable after order confirmation.

    • Product delivered is damaged, defective, or incorrect.

    • Cancellation within the allowed window (24 hours).

  • Partial Refund:

    • If part of the order is missing or partially returned.

  • No Refund:

    • Product is used, washed, or altered.

    • Return request is raised beyond the 7-day return window.

    • Non-returnable items.

4.2 Refund Timeline

  • Refunds are initiated within 7–10 working days after approval.

  • Depending on the bank/payment method, it may take additional 3–5 days to reflect in your account.

4.3 Refund Method

  • Refunds are credited to the original mode of payment (UPI, debit/credit card, wallet, etc.).

  • COD (Cash on Delivery) orders will be refunded via UPI or bank transfer.

5. Exchange Policy

Customers may request an exchange instead of a refund, subject to availability.

  • Exchanges are only permitted for size or color variations of the same product.

  • If the requested product is not available, a refund will be processed instead.

6. Responsibilities of Customers

  • Customers must ensure the correct delivery address and contact details are provided.

  • Customers are responsible for proper packaging of the product when returning it.

  • In cases of intentional misuse or fraud, BlackMyth Market reserves the right to refuse refunds/returns.

7. Responsibilities of BlackMyth Market

  • Provide clear communication regarding order, shipping, and return status.

  • Process all eligible returns, refunds, and exchanges promptly.

  • Ensure that customer rights under the Consumer Protection Act, 2019 are respected.

8. Legal Framework

This Policy is governed by Indian law, including but not limited to:

  • Consumer Protection Act, 2019

  • Information Technology Act, 2000

  • Relevant e-commerce guidelines issued by the Government of India

Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of courts in Delhi, India.

9. Frequently Asked Questions (FAQs)

Q1: Can I return a product if I don’t like it?
A: Yes, provided the product is unused, unworn, and returned within 7 days with original packaging and tags.

Q2: How long does it take to get a refund?
A: Refunds are initiated within 7–10 working days after approval.

Q3: Can I exchange a product for a different size?
A: Yes, exchanges are allowed if the size requested is in stock.

Q4: Are shipping charges refundable?
A: No, shipping charges are non-refundable unless the return is due to our error.

Q5: What if I received a wrong or defective product?
A: Contact us immediately with photos/videos; we will arrange a free return pickup and issue a full refund or replacement.

10. Contact Information

For cancellations, returns, and refunds:

📧 Email: blackmyth.suport@gmail.com
📞 Mobile/WhatsApp: +91-9289400546
🏠 Address: H NO. C-167 G/F KH NO. 123/1, GALI NO.16, NORTH GHONDA, DELHI-110053, Garhi Mandu, East Delhi, Delhi, India

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