Shipping Policy

2025-08-31

At BlackMyth Market, operated by blackmyth technology private limited, we are committed to providing our customers with a reliable, transparent, and efficient shipping experience. This Shipping Policy (“Policy”) explains in detail the procedures, timelines, charges, and conditions that apply to the delivery of products purchased through our platform https://blackmyth.market/.

We recognize that shipping plays a critical role in customer satisfaction, and we aim to ensure that every order is delivered safely, promptly, and with full accountability.

1. General Principles

  • All orders placed through our website are shipped directly from our warehouses or partner facilities.

  • Orders are delivered only to addresses within the Republic of India.

  • We collaborate with leading logistics providers to ensure timely delivery.

  • Each order is assigned a tracking number, allowing customers to monitor progress in real time.

  • All shipments are subject to this Policy, the Consumer Protection (E-Commerce) Rules, 2020, and the Consumer Protection Act, 2019.

2. Processing and Handling Time

  • Order Confirmation: Customers receive an email and/or SMS confirmation upon placing an order.

  • Processing Time:

    • Standard orders: 2–4 business days.

    • Peak seasons, festive sales, or promotional campaigns: processing may extend to 5–7 business days.

  • Quality Check: Every product undergoes a quality inspection before packaging.

  • Packaging: Items are securely packed to prevent damage, with eco-friendly materials where possible.

3. Shipping Coverage

We deliver across all states and union territories of India, including metro, tier-2, and tier-3 cities.

  • Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad): Fastest delivery timelines.

  • Tier-2 Cities (e.g., Jaipur, Lucknow, Bhopal, Kochi, Chandigarh): Slightly longer transit times.

  • Rural & Remote Areas: Delivery is possible but may require additional days depending on courier coverage.

  • International Shipping: Not currently available, but under consideration for the future.

4. Estimated Delivery Timelines

Estimated delivery timelines are calculated after the order is dispatched:

  • Metro Cities: 3–5 business days.

  • Tier-2 Cities: 5–7 business days.

  • Tier-3 Towns & Rural Areas: 7–12 business days.

  • Remote/Hard-to-Reach Locations: Up to 14 business days.

Note: Delivery timelines may vary due to factors such as courier delays, weather conditions, strikes, or natural calamities.

5. Shipping Charges

  • Shipping charges are calculated dynamically at checkout based on:

    1. Delivery location.

    2. Weight and size of the package.

    3. Order value.

  • Free Shipping Campaigns:

    • Orders above a certain threshold (e.g., INR 2,000) may qualify for free delivery.

    • Festival promotions or seasonal campaigns may also offer free shipping.

  • Shipping charges, once paid, are non-refundable, unless the delay/error is caused by BlackMyth Market.

6. Payment Methods and Shipping

  • Prepaid Orders: Shipped immediately after processing.

  • Cash on Delivery (COD): Available for select pin codes; customers may be charged an additional COD fee.

  • UPI, Net Banking, Credit/Debit Cards, Wallets: Fully supported.

7. Order Tracking

  • Once an order is dispatched, customers receive an email/SMS with the tracking number and courier details.

  • Tracking information may take up to 24 hours to become active.

  • Customers can track their shipments directly through our website or the courier partner’s website.

8. Delivery Attempts

  • Our logistics partners will make up to 3 attempts to deliver the package.

  • If unsuccessful, the package will be returned to our warehouse.

  • Customers may request re-shipment, but additional shipping charges may apply.

9. Delayed Deliveries

While we strive to adhere to promised timelines, delays may occur due to:

  • Public holidays or government restrictions.

  • Natural disasters, strikes, or unforeseen disruptions.

  • High seasonal order volumes.

  • Incorrect or incomplete address provided by the customer.

In such cases, customers will be updated via email/SMS.

10. Damaged, Lost, or Misdelivered Shipments

  • Damaged Orders: If a package arrives visibly damaged, customers should refuse delivery and contact us immediately.

  • Lost Shipments: If tracking shows no progress for 10+ days, customers may raise a complaint, and we will initiate an investigation with the courier.

  • Wrong Deliveries: If the customer receives an incorrect product, we will arrange a free reverse pickup and ship the correct item at no extra charge.

11. Customer Responsibilities

  • Provide accurate shipping address and contact details.

  • Ensure availability at the delivery address during estimated timelines.

  • Inspect the package at the time of delivery and report discrepancies within 48 hours.

12. BlackMyth Market Responsibilities

  • Ensure secure packaging and timely dispatch.

  • Provide accurate tracking details.

  • Assist customers promptly in case of delays, damages, or lost shipments.

13. Legal Compliance

This Shipping Policy complies with:

  • Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020

  • Relevant logistics and courier industry guidelines under Indian law.

Any disputes relating to shipping or delivery shall fall under the jurisdiction of Delhi courts, India.

14. Frequently Asked Questions (FAQs)

Q1: How long will it take for my order to arrive?
A: Delivery timelines depend on your location: 3–5 business days for metro cities, 5–7 for tier-2 cities, and 7–12 for rural areas.

Q2: Can I change my delivery address after placing an order?
A: Address changes are possible only if the order has not been dispatched. Contact us immediately.

Q3: Do you offer same-day or express delivery?
A: Currently, we offer only standard delivery, but express options may be introduced in the future.

Q4: What should I do if my order is delayed?
A: Track your order using the provided tracking number. If the delay exceeds 7 days, contact our support team.

Q5: Do you ship internationally?
A: At present, we deliver only within India. International delivery is under review.

Q6: Who is responsible if my package is lost?
A: We work closely with courier partners; if a package is lost, we will either reship the item or provide a full refund.

Q7: Will I have to pay extra if I choose COD?
A: Some orders may attract an additional COD handling fee, displayed at checkout.

15. Contact Information

For shipping-related queries:

📧 Email: blackmyth.suport@gmail.com
📞 Mobile/WhatsApp: +91-9289400546
🏠 Address: H NO. C-167 G/F KH NO. 123/1, GALI NO.16, NORTH GHONDA, DELHI-110053, Garhi Mandu, East Delhi, Delhi, India

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