Contact Us

At BlackMyth Market, operated by blackmyth technology private limited, we believe that strong communication with our customers is the foundation of trust and long-term relationships. Our Contact Us page is designed not only to provide multiple channels of communication, but also to ensure that your concerns are addressed quickly, transparently, and effectively.

Whether you have a question about your order, a request for support, feedback on our products, or even a business proposal, we are here to help.

1. Our Contact Details

📧 Email Support

đź“ž Phone & WhatsApp

  • Mobile/WhatsApp: +91-9289400546

  • Available for calls, SMS, and WhatsApp messages.

  • Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST).

🏠 Office Address
blackmyth technology private limited
H NO. C-167 G/F KH NO. 123/1, GALI NO.16,
NORTH GHONDA, DELHI-110053,
Garhi Mandu, East Delhi, Delhi, India

2. Business Hours

  • Monday to Saturday: 10:00 AM – 6:00 PM (Indian Standard Time)

  • Sundays & Public Holidays: Closed (orders can still be placed online, but responses will be delayed until the next business day).

3. Types of Queries We Handle

To ensure efficient communication, here is a guide to the types of inquiries we handle and the best way to reach us:

  1. Order-Related Queries

    • Status of your order.

    • Tracking or shipping delays.

    • Payment confirmation issues.

    • Contact: 📧 Email or WhatsApp.

  2. Returns, Refunds, and Cancellations

    • Initiating a return request.

    • Refund status.

    • Exchange availability.

    • Contact: 📧 Email (include order ID + photos if product is damaged).

  3. Product Information

    • Size, fabric, or style guidance.

    • Restock requests.

    • Care instructions.

    • Contact: 📧 Email or WhatsApp message.

  4. Complaints and Feedback

    • Service dissatisfaction.

    • Packaging concerns.

    • Product quality issues.

    • Contact: 📧 Email with “Complaint” in subject line.

  5. Business Partnerships

    • Wholesale or distribution requests.

    • Influencer collaborations.

    • Media/press inquiries.

    • Contact: 📧 Email with “Partnership” in subject line.

4. Response Times

We are committed to responding to customer inquiries as quickly as possible:

  • Email: Within 24 hours (Monday–Saturday).

  • Phone Calls: Immediate response during working hours.

  • WhatsApp Messages: Within 4–6 hours during working hours.

  • Complaints/Disputes: Initial acknowledgment within 24 hours; resolution within 7 working days.

5. Customer Service Process

To provide clarity, here’s how our customer service process works:

  1. Step 1: Submit Your Query

    • Via email, phone, WhatsApp, or the contact form.

  2. Step 2: Acknowledgment

    • You will receive confirmation that your query has been logged.

  3. Step 3: Review

    • Our support team reviews the details (order ID, photos, complaint nature).

  4. Step 4: Resolution

    • We provide a solution, such as status update, refund initiation, or replacement.

  5. Step 5: Follow-Up

    • We ensure you are satisfied with the outcome.

6. Customer Rights and Our Commitment

As per the Consumer Protection Act, 2019 (India):

  • You have the right to seek clear and prompt answers.

  • You have the right to refunds and replacements in case of defects.

  • You have the right to raise disputes.

At BlackMyth Market, we are committed to:

  • Transparency in communication.

  • Accountability in resolving complaints.

  • Respect for customer feedback.

7. Frequently Asked Questions (FAQs)

Q1: How can I track my order?
A: Once shipped, you will receive a tracking number via email/SMS. You can track it on the courier’s website.

Q2: I emailed but didn’t get a response. What should I do?
A: Please check your spam/junk folder. If not found, resend your query with your order ID, or contact us on WhatsApp for faster assistance.

Q3: Can I call after business hours?
A: Calls outside working hours will not be answered, but you may leave a WhatsApp message or email anytime. We’ll respond the next business day.

Q4: Who do I contact for collaborations or partnerships?
A: Please email blackmyth.suport@gmail.com with subject line “Partnership Inquiry”.

Q5: What if I have a legal complaint?
A: Please send a written notice to our official email or postal address. Legal disputes are governed by courts in Delhi, India.

8. Our Customer-First Philosophy

At BlackMyth Market, we don’t see customer service as an afterthought—it is the heart of our brand. Fashion is personal, and so is the way we handle your concerns. Every query is treated with care, respect, and urgency.

We believe that great service is about more than answering questions—it is about:

  • Building long-term trust.

  • Ensuring seamless shopping experiences.

  • Creating a community of loyal customers who feel valued.

Your feedback, whether positive or constructive, helps us grow. We encourage you to share your thoughts, and we promise to listen.

9. Contact Information Recap

  • 📧 Email: blackmyth.suport@gmail.com

  • đź“ž Phone/WhatsApp: +91-9289400546

  • 🏠 Address: H NO. C-167 G/F KH NO. 123/1, GALI NO.16, NORTH GHONDA, DELHI-110053, Garhi Mandu, East Delhi, Delhi, India

  • ⏰ Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

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